Privacy Policy

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

 

We may collect the following personal data about you:

  • Contact details such as your name, address (including billing and delivery addresses), telephone number (including mobile number) and email address.
  • Details of financial and transaction data including purchases, orders, returns and refunds.
  • Online browsing activities on our Website including which items you store in your shopping cart.
  • Your usage of our website and your username and password.
  • Information about the device you use to browse our Website or access our App including the IP address, device type, usernames, account details and passwords.
  • Information connected with any purchases made on our Website including financial and transaction data.
  • Communication and marketing preferences.
  • Interests, preferences, feedback and competition and survey responses.
  • Your real-time location.
  • Correspondence and communications with us including relating to complaints, allegations, disputes and claims.
  • Other publicly available personal data, including any which you have shared via a public platform (such as LinkedIn, Instagram, YouTube, Twitter or a public Facebook page)

This list is not exhaustive and in specific instances, we may need to collect additional personal data for the purposes set out in this Notice.  

COOKIES

 

Our website uses cookies which captures personal data from users and their website activity such as pages viewed, purchasing behaviour, and the statistics of the journey to our website.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We currently use a cookies tool on our Website which relies on the consent/agreement of users.  We take a precaution to ensure that our use of cookies abides to the the standard of consent required by GDPR. Our cookie tool, will therefore be updated and consent will need to be given. This will apply to the non-necessary cookies. We will ensure any necessary cookies for functionality and security are marked so that they are not deleted by the tool.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. 

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _ga, _gat.

We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: JSESSIONID, PHPSESSID);

(b) status – we use cookies to help us to determine if you are logged into our website (cookies used for this purpose are: JSESSIONID, PHPSESSID);

(c) advertising – we use cookies to help us to display advertisements that will be relevant to you;

(d) analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _ga, _gat

Cookie consent – we use cookies [to store your preferences in relation to the use of cookies more generally.

PROVIDING YOUR PERSONAL DATA TO OTHERS

 

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your name, your employer, your contact details, and information contained in communications between us and you or your employer to our suppliers or subcontractors insofar as reasonably necessary for fulfilling our digital services to you.

In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

HOW LONG WE RETAIN YOUR DATA

 

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes. We will not keep your data for longer than is necessary for the purposes for which we collect them.

We will use technical and organisational measures to safeguard your Data, for example:

      -access to your account is controlled by a password and a username that is unique to you

       -we store your data on secure servers

DATA THAT IS GIVEN TO US BY YOU

 

We will collect your data in a number of ways, for example:

  • when you contact us through the website, by telephone, post, e-mail or through any other means; in each case, in accordance with this privacy policy

WHAT RIGHTS YOU HAVE OVER YOUR DATA

YOU HAVE THE FOLLOWING RIGHTS IN RELATION TO YOUR PERSONAL DATA:

 
  • The right to be aware  about how your personal data is being used.
  • The right to request access to personal data  that we hold about you and the right to ask to update, correct or amend any of this data that is incorrect
  • The right to object to the processing of yoru personal data and, if consent previously give, the right to request an amendment in consent
  • The right to request that we erase your personal data in certain circumstances (the right to be forgotten) – e.g when the data held is no longer necessary
  • The right to data portability (data in a structured, commonly used and machine-readable format)
  • The right to withhold the processing of your data
  • The right to object to particular automated decision-making processes using your personal data

Please note that this data may be transferred to other services and to automated decision making. 

In some cases, we may need to request particular information about you to help identify you. 

This is a general summary of your rights and a user of our products and services.

HOW WE USE YOUR PERSONAL DATA

 

In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) the purposes for which we may process personal data; and

(c) the legal bases of the processing.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.

We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent or our legitimate interests, namely the proper management of our customer relationships.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.